You can contact our customer service team via email at pharmacy@noc.co.ke or call us at +254-21342959. Our team is available from Monday to Friday, 24hours, to assist you with any inquiries or issues.
If you receive an incorrect product, please contact our customer service immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect product.
Yes, we offer a wide range of prescription medications. You will be required to upload a valid prescription from a licensed healthcare provider during the order process for these items.
Yes, we prioritize your privacy and use advanced security measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we handle your data.
To cancel your order, please contact our customer service team as soon as possible. If your order has not yet been dispatched, we will process the cancellation and refund promptly. If the order has been dispatched, you may need to follow our return policy.
We offer a return policy of up to 7 days from the date of delivery. Products must be unopened, unused, and in their original packaging. Please contact our customer service for assistance with returns.
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order status on our website or the courier’s website.
To place an order, log in to your account, browse through our product categories, select the items you wish to purchase, and add them to your cart. Proceed to checkout, provide your shipping details, and complete the payment process.
We accept various payment methods, including credit/debit cards, mobile money transfers (Mpesa), and bank transfers. All transactions are securely processed.
To create an account, click on the 'Sign Up' button at the top right corner of the homepage, fill in the required details, and submit the form. You will receive a confirmation email to verify your account.
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